(Security) Incident Response Management
Our Incident Response Management (IRM) solution is an on-premise or cloud-based application for handling crisis situations. It helps organisations achieve a focused and coordinated response to major incidents. This solution is particularly suited to security/cyber incident management but can be used in any situation that is threatening and has the potential to cause harm to people or property, disrupt operations, damage reputation or negatively impact the bottom line. Such situations include environmental damage, industrial accidents and confrontational matters.
In a crisis, an organisation’s speed-of-response is often critical; a slow response provides greater opportunity for the crisis to intensify or expand its footprint, increasing proportionally the response effort. Experience, forethought, planning, and timely communication are all critical to negating both the threat and impact, and in turn, minimising the inevitable downside.
Our software drives efficiencies and the achievement of positive outcomes by supporting all aspects of a response. This includes data capture and analysis, decision making, remediation, and response tracking. Powerful workflow management ensures effective alignment with planned and authorised response strategies, high-fidelity e-Forms simplify data capture, and a searchable, secure database ensures ease of access (whilst preserving case confidentiality). Configurable dashboards and reports, as well as ‘drill-down’ functionality, ensure that important information falls readily to hand, while automated alerts give users advance notification of critical actions or situations requiring immediate attention. Perhaps most importantly, our IRM solution ensures the right information reaches the right people and when it is needed so they can achieve the optimum response.
Have a closer look at our product...
Features
- Centralised management and handling of 'case' information
- Context sensitive eForm for data collection
- Graphical tools to construct and organise case data and evidence
- Role based security for secure partitioning of information
- Workflow management for process automation
- Evidence tracking
- Automatic creation of papers and files for court (option)
- Case accountability follows the advancement of the case and is dynamically allocated
- User configurable dashboards providing fast access to key case & management information
- RESTful interfaces for interoperability
- Powerful search engine for accessing cases
- Analysis tools to help identify associations across cases.
Benefits
- Clean, intuitive user interface reducing any training requirements
- Simplifies and automates complex processes
- Collates and centralises data for improved collaborative working
- Automation and workflow improve efficiency and access to data
- Full visibility of pending, critical, overdue tasks etc.
- Full audit trail making users fully accountable for their actions
- Secure storage of data with channel encryption on remote links
- Wide range of supported platforms including tablets, laptops, desktops
- Reduces need for paper-based documents
- Improves data quality by eliminating human error.
Blackthorn is the enterprise Governance, Risk and Compliance (eGRC) vendor.
We have a passion for helping organisations remove complexity, quantity and manage information
risk across business and technology.