(Security) Incident Response Management

Our Incident Response Management (IRM) solution is an on-premise or cloud-based application for handling crisis situations. It helps organisations achieve a focused and coordinated response to major incidents. This solution is particularly suited to security/cyber incident management but can be used in any situation that is threatening and has the potential to cause harm to people or property, disrupt operations, damage reputation or negatively impact the bottom line. Such situations include environmental damage, industrial accidents and confrontational matters.

health and safety case management

In a crisis, an organisation’s speed-of-response is often critical; a slow response provides greater opportunity for the crisis to intensify or expand its footprint, increasing proportionally the response effort. Experience, forethought, planning, and timely communication are all critical to negating both the threat and impact, and in turn, minimising the inevitable downside.

Our software drives efficiencies and the achievement of positive outcomes by supporting all aspects of a response. This includes data capture and analysis, decision making, remediation, and response tracking. Powerful workflow management ensures effective alignment with planned and authorised response strategies, high-fidelity e-Forms simplify data capture, and a searchable, secure database ensures ease of access (whilst preserving case confidentiality). Configurable dashboards and reports, as well as ‘drill-down’ functionality, ensure that important information falls readily to hand, while automated alerts give users advance notification of critical actions or situations requiring immediate attention. Perhaps most importantly, our IRM solution ensures the right information reaches the right people and when it is needed so they can achieve the optimum response.

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health and safety case management

Features

  • point rightCentralised management and handling of 'case' information
  • point rightContext sensitive eForm for data collection
  • point right Graphical tools to construct and organise case data and evidence
  • point right Role based security for secure partitioning of information
  • point right Workflow management for process automation
  • point right Evidence tracking
  • point right Automatic creation of papers and files for court (option)
  • point right Case accountability follows the advancement of the case and is dynamically allocated
  • point right User configurable dashboards providing fast access to key case & management information
  • point right RESTful interfaces for interoperability
  • point right Powerful search engine for accessing cases
  • point right Analysis tools to help identify associations across cases.

Benefits

  • point right Clean, intuitive user interface reducing any training requirements
  • point right Simplifies and automates complex processes
  • point right Collates and centralises data for improved collaborative working
  • point right Automation and workflow improve efficiency and access to data
  • point right Full visibility of pending, critical, overdue tasks etc.
  • point right Full audit trail making users fully accountable for their actions
  • point right Secure storage of data with channel encryption on remote links
  • point right Wide range of supported platforms including tablets, laptops, desktops
  • point right Reduces need for paper-based documents
  • point right Improves data quality by eliminating human error.